Privacy Policy for Riders
Effective Date: January 1, 2026
Last Updated: August 13, 2026
1. Introduction
Welcome to Riders.
The Riders mobile application (“App”) is operated by NAZIA IRONERS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) and is published on Google Play under the developer name Satwik Reddy.
This Privacy Policy explains how we collect, use, store, protect, and share information when riders use the Riders App to perform delivery, pickup, transportation, or other services assigned through the platform.
App and Developer Details
App Name: Riders
Legal Company / Entity: NAZIA IRONERS PRIVATE LIMITED
Google Play Developer Name: Satwik Reddy
Contact Email: support@ironers.in
Privacy / Developer Email: contact@ironers.in
Business Address:Sy-492, Plot No 168, Paparayudu Nagar Kukatpally, Hyderabad – 500072, India (IN)
This Privacy Policy applies specifically to the Riders mobile application.
2. Information We Collect
Depending on how you use the Riders App, we may collect the following information.
2.1 Rider Account Information
We may collect:
Rider name
Phone number
Email address, if provided
Rider account information
Profile information
Information required to verify and manage your rider account
2.2 Authentication Information
We may use your phone number to create and authenticate your rider account.
We may send a one-time password (OTP) through WhatsApp or an authorized service provider for login and account verification.
2.3 Rider Location Information
The Riders App uses location information to support rider availability, task assignment, pickup and delivery coordination, navigation, and operational tracking.
The App provides an Online/Offline toggle that allows riders to control their availability for receiving and performing tasks.
When the Rider is Offline
When the rider sets their status to Offline, the Riders App does not intentionally use the rider’s location for active rider tracking or availability purposes.
When the Rider is Online
When a rider manually enables the Online status, the rider becomes available for rider operations and task assignment.
While the rider is Online, the App may access and transmit the rider’s location in the background, including when:
- The Riders App is not currently displayed on the screen;
- The device screen is locked; or
- The rider is using another application.
Background location is used to support rider operations, including:
- Determining the rider’s availability and approximate/current location for task assignment;
- Assigning and coordinating pickup and delivery tasks;
- Tracking rider progress during active pickup and delivery tasks;
- Providing pickup and delivery coordination;
- Supporting navigation and route-related functionality;
- Providing operational support;
- Updating task or delivery status; and
- Resolving pickup, delivery, or service-related issues.
Online Status and Background Location
By enabling the Online toggle, the rider understands that location access may continue while the Riders App is running in the background or while the device screen is locked.
The rider can disable their availability by switching the Online toggle to Offline. Once the rider is Offline, the App will stop intentionally collecting location for online availability and active rider tracking, subject to any limited processing that may be technically necessary to complete or secure an already active task.
Location information is not collected for unrelated purposes.
2.4 Camera and Images
The Riders App may request access to your device camera when you choose to take or upload photographs for service-related purposes.
For example, photographs may be used to:
Confirm pickup or delivery
Document the condition of items
Report damaged items
Provide proof of delivery or pickup
Report service-related issues
Camera access is requested only when required for these functions and requires your permission.
2.5 Order and Delivery Information
The App may collect information relating to tasks assigned to you, including:
Pickup and delivery locations
Order or task ID
Customer-related delivery information necessary to complete the task
Pickup and delivery status
Task timestamps
Delivery notes or instructions
Proof of pickup or delivery
Service-related information
We use this information only as necessary to coordinate and complete assigned services.
2.6 Device and Technical Information
We may automatically collect certain technical information, including:
Device model
Android version
App version
IP address
Device or technical identifiers, where applicable
App usage information
Crash and diagnostic information
This information helps us operate, secure, troubleshoot, and improve the Riders App.
2.7 Notifications
We may use Firebase Cloud Messaging (FCM) or similar notification services to send:
New task notifications
Pickup notifications
Delivery notifications
Order or task status updates
Account-related notifications
Important operational messages
You can manage notification permissions through your Android device settings.
3. How We Use Rider Information
We may use information collected through the Riders App to:
Create and manage rider accounts
Verify rider identity and account access
Assign pickup and delivery tasks
Coordinate rider operations
Provide navigation and location-based functionality
Track active delivery or pickup tasks
Confirm pickup and delivery
Process proof-of-delivery information
Communicate with riders regarding assigned tasks
Provide customer and operational support
Detect and prevent fraud, misuse, or unauthorized activity
Diagnose technical problems
Improve App performance and reliability
Maintain the security of the App
Comply with applicable laws and legal requirements
4. Location Data and Background Location
Location access is an important part of the Riders App’s online rider functionality.
The App may collect and transmit the rider’s location while the rider has voluntarily enabled the Online status. This may occur even when the App is running in the background or the device screen is locked.
The purposes of collecting location while the rider is Online include:
- Rider Availability
To determine that an Online rider is available for task assignment. - Task Assignment
To help operations coordinate suitable pickup and delivery tasks with available riders. - Active Pickup and Delivery Tracking
To track rider progress while performing an assigned pickup or delivery task. - Operational Coordination
To allow authorized operations personnel to coordinate with riders during active services. - Navigation and Route Support
To support location-based navigation and route functionality. - Service Support and Issue Resolution
To help investigate and resolve pickup, delivery, or service-related issues.
The Riders App does not intentionally use background location for unrelated purposes.
Riders can control their Online/Offline status through the App and can also manage Android location permissions through their device settings.
Disabling required location permissions or setting the rider to Offline may prevent location-dependent Rider App functionality and task assignment from working correctly.
5. Third-Party Services
We may use third-party service providers to support the Riders App.
These services may include:
WhatsApp / OTP Service Provider
Used to send OTP or authentication messages for rider account verification.
Google Maps / Google Services
Used for maps, address information, navigation, and location-related functionality.
Firebase
We may use Firebase services such as:
Firebase Cloud Messaging
Firebase Analytics, where enabled
Firebase Crash Reporting / Crashlytics, where enabled
These services may process technical, diagnostic, or usage information according to their respective privacy policies.
Other Technology Providers
We may use cloud hosting, infrastructure, communication, security, analytics, and other technology providers as necessary to operate the Riders App.
6. Sharing of Information
We do not sell rider personal information.
We may share information when reasonably necessary to operate the Riders App and provide rider services, including with:
NAZIA IRONERS PRIVATE LIMITED personnel
Operations and support teams
Customers, where information is necessary to complete a pickup or delivery
Service providers
Technology and cloud service providers
Mapping and navigation providers
Authentication and communication providers
Analytics and crash-reporting providers
Government authorities or law-enforcement agencies when legally required
We share only information reasonably necessary for the relevant purpose.
7. Data Security
NAZIA IRONERS PRIVATE LIMITED takes reasonable technical and organizational measures to protect rider information against unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
8. Data Retention
We retain rider information only for as long as reasonably necessary to:
Provide and manage rider services
Maintain operational and transaction records
Resolve disputes
Prevent fraud and misuse
Maintain security
Comply with legal obligations
Enforce applicable agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable legal and business requirements.
9. Account and Data Deletion
A rider may request deletion of their Riders account and associated personal information by contacting:
Email: contact@ironers.in
Please include the phone number or email address associated with the Riders account so that we can verify the request.
We will process valid deletion requests within a reasonable period.
Some information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, complete pending transactions, or maintain required business records.
10. Rider Privacy Rights
Depending on applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your account and personal information
Request information about how your information is used
Withdraw certain device permissions
Privacy-related requests can be submitted to:
We may need to verify your identity before processing certain requests.
11. App Permissions
| Permission | Purpose |
|---|---|
| Location | To determine rider availability when Online, assign and coordinate pickup/delivery tasks, track active tasks, support navigation, and provide operational support. Location may be accessed in the background, including when the device screen is locked, while the rider is Online. |
| Camera | To take or upload photographs for pickup, delivery, proof-of-service, or reporting purposes. |
| Notifications | To send new task, pickup, delivery, order, and operational notifications. |
| Internet / Network Access | To securely communicate with our servers and provide App functionality. |
You can manage applicable permissions through your Android device settings.
12. Children’s Privacy
The Riders App is intended for authorized riders and is not directed toward children.
We do not knowingly collect personal information from children under 13 years of age.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify riders through the App or other appropriate means.
The updated policy will display the revised “Last Updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
App Name: Riders
Legal Company / Entity: NAZIA IRONERS PRIVATE LIMITED
Google Play Developer Name: Satwik Reddy
Conatact Email: support@ironers.in
Privacy/ Developer Email: contact@ironers.in
Business Address: Sy-492, Plot No 168, Paparayudu Nagar Kukatpally, Hyderabad – 500072, India (IN)