1. Introduction

Welcome to Ironers. We provide laundry and housekeeping booking services. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

2.1 Personal Information

• Name
• Phone Number
• Email Address (optional)

2.2 Authentication Data

We use your phone number to send OTP via WhatsApp API for login verification.

2.3 Location Data

• Pickup and delivery address
• Location selected via Google Maps

2.4 Camera Access

We use your camera only to upload images of damaged laundry items. Access is granted only with your permission.

2.5 Order Information

• Service details
• Booking history
• Schedule data

2.6 Device Information

• Device model
• OS version
• IP address
• App usage data

2.7 Notifications

We use Firebase Cloud Messaging (FCM) to send order updates and notifications.

3. How We Use Your Information

• Account creation and login verification
• Booking and service management
• Sending OTP via WhatsApp
• Providing location-based services
• Sending notifications
• Improving app performance

4. Third-Party Services

• WhatsApp API: OTP authentication
• Google Maps API: Location and address selection
• Firebase: Notifications, analytics, crash reporting

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers (laundry staff, housekeeping staff)
• Payment gateways
• Technology providers (Google, Firebase, WhatsApp)
• Legal authorities if required

6. Data Security

We use secure systems, encryption, and restricted access to protect your data.

7. Data Retention

We retain your data only as long as necessary. Deleted accounts are removed within [X days].

8. Your Rights

• Access your data
• Request correction
• Request deletion

Contact us at: [Your Email]

9. Account Deletion

You can request account deletion via email. Data will be deleted within 7–30 days.

10. Children’s Privacy

Our app is not intended for children under 13 years.

11. Permissions

12. Changes to Policy

We may update this policy from time to time. Changes will be notified in the app.

13. Contact Us

Email: contact@ironers.in

Address: H. No. 4-42-22/1, IDA, Gandhi Nagar Industrial Area, Asbestos Colony, Kukatpally, Hyderabad, Telangana-500037.